Find answers to the most frequently asked questions below

If you still have any questions, please contact a member of our friendly team.

Q: What are your parking rates for cruise passengers?

A: Our parking rates vary depending on the duration of your cruise. You can find our competitive rates listed on our website by selecting the dates you require. We are one of the lowest in Southampton to ensure our passengers get value for money.

Q: Is your parking facility secure?

A: Absolutely. The security of your vehicle is our top priority. Our safe and secure car park is equipped with 24/7 surveillance cameras to ensure the safety of all vehicles parked with us. Security fencing and dedicated onsite teams to ensure the site is secure at all times.

Q: How far is the parking to the cruise terminals?

A: Our parking spaces are strategically located within close proximity to the Southampton cruise terminals. Transfers typically take 10 minutes, depending on the amount of traffic.

Q: Can I reserve a parking space in advance?

A: Yes, advance reservations are highly recommended to guarantee a parking spot, especially during peak travel seasons. You can easily make a reservation through our website or by contacting our customer service team.

Q: What if my travel plans change? Can I modify or cancel my parking reservation?

A: We understand that plans may change. You can modify or cancel your parking reservation within the specified time-frame outlined in our cancellation policy (24 hour notice period). Please refer to your reservation confirmation or reach out to our support team for any assistance.

Q: Is there a shuttle service or vehicle provided to transfer us to and from the cruise terminal?

A: This will depend on the service you select, please see the options below.
Standard Transfer: A shuttle or shared vehicle is provided to transport both you and your luggage to and from the cruise terminal.
Private Transfer: A private vehicle (non-shared) will transfer you and your luggage to and from the cruise terminal.

Q: Are there any additional fees or taxes apart from the parking rates?

A: Our listed prices include all fees and taxes, what you see is what you pay. When selecting your ticket option please be sure to select the correct one. If you have any questions regarding the options please feel free contact us you refer to the above FAQ.

Q: Are there any time restrictions on arrival or departure from the parking location.

A: We do not have any restrictions at the parking location, you can arrive or depart at any time. Please be sure however, to allow enough time and taking your cruise check-in time into account, we suggest arriving an hour before your check-in time to allow yourself plenty of time.

Q: Do you offer discount for Blue Light card holders?

A: Yes we do. please use code bluelight for upto £10 off your cruise parking.

Q: Is there a height restriction at the parking location?

A: No, due to our parking location, we do not have a height restriction.

Q: How can I contact customer support for further assistance?

A: For any additional enquiries or assistance, you can reach our customer support team via phone on 02380 719 229 or email: info@southamptonparkandcruise.co.uk.

Q: What is the best place to leave your car when cruising from Southampton?

A: The best place to leave your car when cruising from Southampton is a dedicated cruise parking provider close to the port, such as Southampton Park and Cruise. Purpose-built cruise parking locations offer secure long-stay parking, luggage-friendly transfers, and scheduled shuttle services that align with cruise departure times, making them far more convenient than city car parks or public multi-storey parking.

Q: How does cruise parking work in Southampton?

A: Cruise parking in Southampton works by pre-booking your parking space for the duration of your cruise. On the day of departure, you arrive at the parking facility, park your vehicle, and are transferred directly to your cruise terminal. When you return, a shuttle brings you back to your car so you can drive home immediately.

Q: Should I book cruise parking in advance or on the day?

A: It is strongly recommended to book cruise parking in advance with Southampton Park and Cruise. Pre-booking guarantees availability, secures the best price, and ensures your transfer times are reserved around your sailing schedule. On-the-day parking may be limited and can be significantly more expensive.

Q: Can I leave my car for the whole duration of my cruise?

A: Yes, Southampton Park and Cruise allows you to leave your car securely parked for the full duration of your cruise, whether it’s a short weekend sailing or a multi-week voyage. Your vehicle remains safely stored until your return.

Q: What happens when I return from my cruise?

A: When your cruise returns to Southampton, Southampton Park and Cruise will transfer you back to the parking facility where your vehicle is ready for immediate collection. This allows you to continue your journey home quickly, without delays or additional check-in procedures.